This is my response to this blog entry: http://gibsonandlily.com/blogs/48
This is an open letter from us, that is, the system administrators, to you, management, users, and everybody that has to deal with us and our sometimes very bizarre behavior.
I'm 41 years old and I've been a linux/unix system administrator for about 11 years. Before that I was a unix programmer for about 5 years. One day when I was only a few years out of my C.S. degree, I shared an office with our solaris sysadmin. We became good friends and got along great, except for when I asked him to install something on a system for me, he'd give me this look that said to me, "Dude, we're great friends, why do you want to spoil that and have me do some work for you?". I never really understood that look. I figured that it was his job to support me and to do what I ask him to do. If I need something done to do my job, he should do it without any attitude and just let me know when it's done. We continued to be great friends throughout the company's existence and still contact him from time to time, but I could never get over or understand that look ... until now.
Many people treat me and my fellow system administrators as an angry god when they want us to do some work for them. They offer a peace offering and apologize 5-10 times for interrupting us and then explain the problem hoping that we won't get angry. Or perhaps they see the same look that I used to get from my friend when I asked him to do work.
Being a system administrator for 11 years taught me a few things. I now understand the sysadmin attitude. It's not that we're assholes. It's not that we are lazy and don't like to work. It's not that we hate or think less of a certain type of employee. It's very simple.
The cardinal rule: Don't make us do any unnecessary work
That's it. Keep that in mind and you'll never feel weird when approaching your local sysadmin and asking him/her to do something for you.
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